Call-Center Management System
A call center management system built with Laravel, React, and MySQL/InnoDB for agent workflows, live call states, operations, and reporting.
RoleFull-stack developer
CategoryInternal operations
The Problem
- Agents and supervisors lacked a unified view of queues, live call states, and day-to-day operations.
- Interaction records and reporting were scattered, making it hard to manage workload and performance.
The Solution
- Built a Laravel, React, and MySQL/InnoDB system to manage agent workflows and call-state transitions.
- Centralised interaction records and operational reporting so teams track queues and outcomes in one place.
Tech stack
This operations system gives call-center teams one place to work: agent queues, live call-state transitions from ringing through wrap-up, interaction records, and reporting. It’s built on Laravel and React with a MySQL/InnoDB backend tuned for day-to-day operational load.
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